Q: Can I Collect The Bouncy Castle?
A: Bouncy Castles require professionally trained staff to set up and install the unit safely; therefore we deliver, set up and later collect all of our Surrey Bouncy Castles.
Q: What Do I Need To Provide When Hiring A Bouncy Castle?
A: All you need to worry about with Surrey Bouncy Castle Hire is providing clear access to the area you want the inflatable installing, either a flat suitable sized grass area or a hall with adequate headroom and access to a power supply within 40m. We will do everything else including delivering the castle, installing it and collecting it. We provide all the accessories required including safety crash mats, extension cables and pegs or sandbags to secure the castle.
Q: I Don’t Have Side Access, Can You Come Through My House to Access My Garden?
A: In some cases yes although most no. Bouncy Castles are extremely heavy and require a sack barrow or trolley to move them. If you only have access through your home or limited side access please call us to discuss which castles might be suitable. In some cases our smaller castles can be brought through a house and carried by a minimum of 2 men but it is essential we have advance notice to ensure we send assistance for the delivery driver and allow enough time to install the castle. Failure to supply suitable access may result in non delivery of your bouncy castle and in most cases clear side access is essential. Please call us if you have any concerns about access.
Q: I Don’t Have Power Within 40m; Does This Mean I Can’t Hire A Castle?
A: If you don’t have access to power within 40m of your Bouncy Castle site you don’t need to worry. We can provide a diesel generator to run up to 2 Bouncy Castles. You must notify us if you don’t have access to power as we do not carry our generator as standard and there is a small charge for the hire of the generator and a full tank of diesel.
Q: Will You Install A Bouncy Castles On Outdoor Hard Standing Or Concrete?
A: Sadly we are unable to predict the great British weather and are unable to secure a bouncy castle on concrete or hand standing, therefore for health and safety reasons we will only install a bouncy castle or other inflatable on grass when installing outdoors.
Q: Can Your Bouncy Castles Go Inside?
A: Yes although it does depend on the ceiling height of the hall you are looking to hire. All of our bouncy castles are available for indoor hire but do vary in height. It is the responsibility of the hirer to check the ceiling height of the hall they are looking to hire and ensure there is the necessary clearance required to safely install the castle. If you are unsure please call Best Bounce Bouncy Castle Hire Surrey to discuss your requirements.
Q: How Much Room Do I Need To Allow
A: We display the castle dimensions on each of the castle product pages as well as the space you need to allow for safe instillation. Each castle requires a minimum addition of 2ft on either side of the castle to allow it to be safely secured to the ground, 3ft at the back of the castle to allow for the blower and another 4ft in front of the castle for safety crash mats to be properly sited. These dimensions have already been added to the space required dimensions shown on each product page but represent the minimum space required.
Q: What Happens If It Rains?
A: We do not charge for weather related cancelations but will not cancel ourselves because of rain. If you have concerns about the weather for your event, please notify us no later than 7pm the night before your hire is due to commence. As long as we have had advance warning we will contact you before commencing your delivery to confirm whether you wish to go ahead with your hire or not. If you do not notify us before 7pm the night before your hire, it is likely that we will have started our deliveries in the morning and you run the risk of picking up a delivery charge or cancelation charge for cancelling on the day... communication is key.
Q: Do Your Castles Have Rain Covers? Can They Be Used in The Rain?
A: Most of our Surrey Bouncy Castles have built in rain/shade covers, these will protect against light showers but not torrential rain and wind. If light showers are scheduled for the day of your event this need not spoil your day. Children are safe to continue to use the castle in very light rain as long as measures are taken to keep the front step of the inflatable and safety mats dry and that the children take extra care when getting on and off the castle. If the rain should become heavier we would advice that the children come off the castle until the weather improves. You do not need to worry about the castle getting wet, if left inflated the rain cover will deflect most of the water and the rest of the castle will dry very quickly allowing play to continue once the weather has improved. For health and safety it is essential that the front step and safety mats are kept dry as PVC naturally becomes slippery when wet. If there are concerns about the weather we will supply at least 2 towels with every castle to wipe down the mats and front step.
Q: Are There Any Circumstances That Mean A Castle Is Unsafe To Use?
A: The only circumstances in which an inflatable becomes unsafe and would lead to cancelation of your delivery would be high winds. Guidelines state that inflatable castles can be used in winds of up to 24mph per hour, however our limit is 20 mph per hour allowing for gusts. In cases where winds exceed these speeds as much as its highly regrettable it would simply be unsafe and negligent of us to deliver your castle. We should stress that these circumstances are fortunately very rare and that we would give as much notice as we were physically able and assist in finding an alternative venue if required.
Q: I Live Outside Your Delivery Area, Will You Deliver To Me?
A: As standard we cover a 15 mile radius of Woking however occasionally delivery outside of this area (up to 25 miles) when out of season or for midweek hire. We will only delivery out of area for orders over £100 and delivery charges will apply. Please call us for more details and a quote.
Q: Do You Have Public Liability Insurance?
A: Yes we have 5 million public and product liability insurance as well as employers’ liability insurance. This covers us against accident and injury caused by our equipment failing or incorrect or unsafe installation. This does not however cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment when the hirer is responsible for providing their own supervision. Any operator telling you otherwise is not telling you the truth. Most household insurance will cover the hirer for accidents or injury at a person’s home or property although it remains the responsibility of the hirer to check that their insurance will cover them. As the hirer, you are responsible for ensuring adult supervision of the inflatable at all times unless supervision is provided by a Best Bounce member of staff.
Q: Are Your Bouncy Castles Safe?
A: Any inflatable is only as safe as the person supervising its use. It is essential that all inflatable’s are properly supervised to prevent accident or injury as a result of misuse and this remains the responsibility of the hirer. We do everything that we can to ensure that the castles we hire meet all current regulations and safety standards. Each of our Surrey Bouncy Castles are PIPA tagged and tested annually by an RPII Inspector. All of our castles meet the current British and European safety standards and we work with the British Inflatable Hirers Alliance and The Inflatable Play Enterprise to help improve safety standards within the inflatable hire industry. Each of our delivery drivers is given full training on how to safely install Bouncy Castles and follows the PIPA best practise guidelines as well as complying with health and safety regulations. Safety checks are carried out on each of our units before and after every hire and any issues that may arise are resolved before the unit is returned to public hire.
Q: Are Your Bouncy Castles Clean?
A: Absolutely. Best Bounce Surrey Bouncy Castle Hire Guarantee all of its inflatable’s to be immaculately clean and in mint condition. Each of our castles is inspected and cleaned following every hire using a disinfectant type cleaning solution. We will NEVER deliver and unclean bouncy castle. Don’t just take our word for it, see what our many happy customers have to say about Best Bounce
Q: Are Your Staff CRB Checked?
A: Yes. We enhance CRB check each member of our staff.
Q: Do You Provide Supervision For Surrey Bouncy Castles?
A: We do not provide supervision for our castles as standard however we can provide a supervisor with first aid training by request at a cost of £30 for the first hour then £20 per hour thereafter.
Q: How Long Can I Keep The Castle For?
A: On average a castle hire will last approximately 6 hours for outdoor hire and 2 to 3 hours when indoors but this is subject to delivery and collection times and can in some cases be longer. We aim to be as flexible as possible with delivery and collection times but if you need a specific delivery or collection time please notify us of this at the time of booking.
Q: What Time Will You Deliver and Collect The Bouncy Castle?
A: We aim to be as flexible as possible when it comes to delivery and collection times to accommodate personal preference and party times however allocate deliveries according to location and need. We allocate specific slots on a first come first served and priority basis with indoor hires taking priority over those who can be a little more flexible. As standard we deliver our castles between 8am and 12noon and start collections at 5pm. If you require a specific delivery or collection time please notify us at the time of booking.
Q: Are You A Member Of Any Recognised Organisations?
A: We are proud members of both the British Inflatable Hirers Alliance and The Inflatable Play Enterprise organisations. All of our bouncy castles are registered with PIPA and carry current certificates.
Q: How Do I Pay?
A: Best Bounce Surrey Bouncy Castle Hire will accept Credit or Debit Card in advance of the delivery date or cash upon delivery. With the withdrawal of the Cheque Guarantee Card we regret that we are no longer able to accept cheques and do not have the facility to accept credit or debit card payments on the day of the hire.
Q: Do I Need To Pay A Deposit?
A: Best Bounce Bouncy Castle Hire Surrey do not currently take a deposit on hires under £150 in value. If your hire is over £150 in value we will take a 20% deposit at the time of booking in order to secure your booking.